Money back: which cases, and the reasoning under the rest.

The whole answer in a paragraph

Charging runs one month at a time, ahead of the month. Cancel and future charges stop while the month already paid for finishes. Errors of ours come back without a fight. A month that was delivered does not come back.

How the charge is put together

All your lines sit inside one subscription. Stripe takes it the same date every month, ahead of the period, at the counts standing on the account. A line added midway joins the next invoice. What the manifest totals is what recurs.

Cancelling

Do it in the portal, or ask us and we will. Cover keeps going until the paid period expires, then stops. Written confirmation of the stop date follows, so nobody is left guessing at it.

Why part months stay whole

A managed line is not metered. The tenant gets built. The supplier licence gets bought for the period. The desk stands staffed whether or not your month proved eventful.

Refunding fractions would mean recouping the cost elsewhere, either from every customer through the headline rate or quietly from the next one. Neither is a sentence we would want to say out loud.

Returned without an argument

• A line you never ordered. It went onto the invoice, you did not ask for it, and it comes straight back.
• A count that was ours to get right. Where the quantity billed was our responsibility and it was wrong, the difference returns.
• A charge after a confirmed cancellation. We said it had stopped and then took money. That money goes back.
• Paid for and never built. A line that took payment and never came into being is refunded whole.

Not returned

• A period already delivered. Where the service ran through the period, the period is payable.
• An idle line nobody cancelled. Idle still costs a supplier licence and a staffed shift. Cancelling is what stops the meter.
• Supplier terms already committed. Some licences are purchased for a term on your behalf and cannot be handed back midway through one.
• Losses arising from an incident. Those belong with an insurer. Saying so is more use than pretending a billing page could reach them.

Come here before the card network

A chargeback freezes the account and inserts an adjudication between the problem and the fix. Write to support@clientdataarmor.com instead. Where the mistake is ours it usually gets corrected the same day, which beats waiting for a card network to reach a view.

Moving counts

Counts move in the portal. Upward bills from the next invoice. Downward starts at the next period, the present one being paid for already.

Where a change has to land on a particular date, a lease running out or a group of starters arriving, say so and we will arrange it around that.